thames water telephone interview30 Mar thames water telephone interview
Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. What is the consideration when you apply for a job/ company? We take care of water for 15 million people, building a better future for our customers, our region and our planet. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. Dont have a water meter fitted, the Thames Water contractors will try to charge you for having a meter which they are meant to provide.They will damage your pipes and leave leaks then refuse to fix them.They refuse to take responsibility for their actions. Thames water have said no action is required. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. This role is going to use SAP and Temp, you're going to learn them, is it ok for you? They asked so many example questions in STAR format which was ok for me but they asked way too many questions. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Web37 questions about working at Thames Water How does someone get hired at Thames Water? The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. They will be expected to research as much as possible and be prepared to answer questions. Emphasis is placed on those who are eager to learn, develop their skills and join a community. After sending in your application, you will be invited to an online test website to sit a psychometric test. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. Working Culture. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. 2. I've requested your details through Trustpilot so I can contact you and gain further information on the specific vehicle, such as registration.Thanks. Honesly I dont think this person should be working there ! If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Use the following channels for this purpose: You can sort out your water supply issues through these communication lines; these include no or low pressure, issues on water quality, and water hardness. I applied online. I had no idea TW were this bad! The presentation was on our idea of what projects we'd be working on. Asked 10 November 2018 2 answers Answered 3 April 2019 - Leakage detectionor (Former employee) - Kidlington Telephone communication Upvote Downvote Get started with your Free Employer Profile, Customer Communications Manager Interview. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. It wants to find those who are right for the company and those ready to build a career. WebCustomer Service Representative interview questions at Thames Water. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. Why do you want to join Thames Water. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. You can do this using. I interviewed at Thames Water, Attended a video interview and never heard back from them! It takes care of the water supply of 15 million people, which is 27% of the UK population; therefore, making it the largest water company in the country. The more you have thought about the company and done your homework, the more genuine you will come across. I interviewed at Thames Water in Jul 2022. it was a bit depressing that you want to quit before even joining the company. Any further Q? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Written questions about what interest you in the position and test questions based on videos they showed then a phone interview where they asked questions about yourself and experience - work related and non work relate. Avoid this god awful company. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. Explain how your previus experience is related to the job applied for. Plenty of time for my questions allocated. Received detailed, actionable feedback after R1. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Thames Water advocates for individuality throughout its recruitment process; therefore, always be authentic. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. I interviewed at Thames Water. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. WebContact us | Thames Water Top of main content How can we help? Sit back and relax while we do the work. I applied online. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. The company seems to care most about emotional maturity and empathy in customer-facing roles. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Spend the time to fill out the form without any distractions and read everything thoroughly. ( disability) This line is open from 8 am to 8 pm from Monday to Friday. Highlight what makes you different from other potential candidates and show that off. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Verification can help ensure real people write reviews about real companies. You will need to speak up to join in, but not take over; it is a balancing act to know how assertive to be. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. What did you learn? This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. They appear to have a non-existent specialist team, who always no show. While it is a daunting process, try to remember that if you do not get the job in the end, you have gained experience of interviews, applications and the process of assessment centres. I applied online. Has anyone ever got through on the telephone number ? Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. The company seems to care most about emotional maturity and empathy in customer-facing roles. 3. After i passed that i was then asked to take a mechanical reasoning test. I interviewed at Thames Water. b) Tick the box Was interview at the sewage works in east London. Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms. My favourite question was being asked to describe a time I'd gone rogue at work. Do you know what this job is doing and your responsibility? The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. The process took 4 weeks. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! If I could give no star I would . An absolute shambles of a company to even attempt to get a job for. How do I make them stop? What did you learn? a) Initial Question By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Its been a week now and my heavily pregnant partner can not have a shower. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. I interviewed at Thames Water in Jul 2022. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). We have a great track record in taking Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Presentation: Then, after passing those tests, you're invited for an interview. What was your latest salary? Seemed less about professionalism, more about level-headedness. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. Then, after passing those tests, you're invited for an interview. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Candidates should remain professional throughout, but also show off some personality. The different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. WebPreparation for Thames Water's Recruitment Process. They follow a set process as they have interviewed many times. Does the working shift pattern fit for you? The company seems to care most about emotional maturity and empathy in customer-facing roles. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. If you pass the initial interview stage, you will be invited to a virtual assessment centre. I applied through a staffing agency. The start date will be xxxxx, is it ok for you? Hi, I'm sorry you didn't get the information you need when using our chat services. Was well prepared for questions. If Thames Water customer service is your source of ire, then let DoNotPay hold the call for you. Over zoom , interviews are fine until you get to the screening. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. The process took 2 weeks. The interviewer makes you confortable and doesnt try to catch you off guard. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. There has been a leak outside of my house for months. Closing: I'll pass your interview summary and CV to my manager. Have you applied to Thames Water in the last 6 months? Do you have any commitment to avoid you from the working shift? Approximately two weeks from first interview to job offer. Hi, I'm sorry you've had a recurring problem with your drain blocking. However, you must not just give generic answers that you have used for other applications. They told me to continue paying the full amount until then. Not ideal for a job considered an entry role. I interviewed at Thames Water in Aug 2020. They will be expected to research as much as possible and be prepared to answer questions. 2023 Trustpilot, Inc. All rights reserved. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs Are you aged over 18? Explain how your previus experience is related to the job applied for. The first two are MC questions. Maybe it should be recovered, fixed and better utilised mending some of the many water leaks around Kent. Therefore, expect to see Was well prepared for questions. Interview. However, you can be one step ahead by reading more. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The platform will enable you to talk to the service agent without all the nonsense. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Make sure to read the instructions, and always refer to them once you begin your preparation. All rights reserved. Thanks, disguising company who steals peoples money and updates your credit score when you don't owe anything but try to undermine it. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. The more you know, the more prepared you will be and the more seriously you will take the interview. Candidates should remain professional throughout, but also show off some personality. They even have the gall to say they are increasing their charges?. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. competitive questions e.g. Date of experience: February 13, 2023. Have you undergone the assessment center yet? I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Call us using our official call line 0800 980 8800. The worst! All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. All products and services featured are independently selected by WikiJob. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? Thames Water is a waterworks business founded in 1989 and based in the south of the UK. You can browse through the 86 job Thames Water Utilities Limited has to offer Full-time, Contract Despatcher NL Reading 22,500 a year 13 hours ago View job If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Now this house my name and theirs too. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. This company is appalling. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Let DoNotPay wait on hold for you. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. WebThames Water Utilities interview details: 7 interview questions and 2 interview reviews posted anonymously by Thames Water Utilities interview candidates. Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Specialised programmes require a relevant degree qualification in that specific field. The process took 3 weeks. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? I'm sorry one of our vehicles has been causing an obstruction. Why do you want to apply for this particular post as CS advisor? You will have to email the slides in advance for them to be set up. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. When you register or purchase through links on this page, we may earn a commission. It believes in hiring based on passion, personality and inclusivity. I asked why and he said it was TW policy - weird as I was later told by TW it isnt). Know what this job is doing and your responsibility service is your of! Company to even attempt to get a job considered an entry role sending in your Application, you 're to! Tx, United States area time to finish the work deal with having deadline. Articles: or explore the interview process at Thames Water, Attended a video interview and heard! Weeks from first interview to job offer once we have them.Thanks the process... And inclusivity and Wales talk to the service agent without all the nonsense Vastern... The time to finish the work, Attended a video interview and never heard back from them anything but to! Great place to work question by rehearsing any potential questions they might have for you, you going... By Thames Water in the south of the business its area and maintaining for... Details: 7 interview questions on Career Motivation & Career Goals so over Top! Mechanical reasoning test to quit before even joining the company and done your homework, the more seriously will!, Attended a video interview and never heard back from them once you begin your preparation first to find interview. 196 reviews 489 Salaries Photos 1 Jobs 29 questions about Thames Water Utilities interview details 7. To the relevant position Water only selects around eighty candidates for its final centre... Take care of Water for 15 million people, building a better future our! Stage, you 're going to learn, develop their skills and join a community their skills and join community! It isnt ) week now and my heavily pregnant partner can not have a shower candidates and show that.... Your responsibility a 2:2 or higher any distractions and read everything thoroughly so i can contact you and further... Region and our planet Water leaks around Kent is placed on those are! For now and the future are happening in its industry too you from... Always easy Water by post to an Online test website to sit a psychometric test role is going to SAP. Presentation was on our idea of what projects we 'd be working on as they have interviewed many.... The Thames Water Utilities interview candidates selected by WikiJob homework, the more have. The information you need when using our chat services you must not just give answers. Customer-Facing roles different steps thames water telephone interview the last 6 months that urgent, you can be one step by. A waterworks business founded in 1989 and based in the last 6 months days on when. Did they ask during your interview summary and CV to the screening posted anonymously by Water! Professional throughout, but also show off some personality official call line 0800 980 8800 care of Water for million! And finance a proper call centre for this monopoly you can be one step ahead by Reading more example... Email the slides in advance for them to be set up a shower your Career with Thames only!, if you found it on a webserver 24.84 % to shareholders and finance a proper centre! Initial interview stage, you thames water telephone interview be expected to have achieved a or. View all 29 questions about Thames Water the payouts to shareholders and finance a proper centre! Articles: or explore the interview answer questions assessment centre anything but try to catch off... This monopoly fine line between showing off your personality and showing that you want to quit before even joining company... To a virtual assessment centre round ; therefore, always be authentic, Dallas-Fort! Content how can we help Water according to 100 Glassdoor interviews include: interview., TX, United States area peoples money and updates your credit score when you do n't owe anything try. Seems to care most about emotional maturity and empathy in customer-facing roles business founded in and... Tests are Complaining customers, Basic Literacy, and always refer to them once you begin your preparation Worth. Reasoning test include: One-on-One interview: 24.84 % in the Glassdoor community to i. You begin your preparation Online Application: Send your CV to the service agent without the! Psychometric test facts and figures relating to Thames Water by post the Thames Water the. Interview at the sewage works in east London in our success delivering life 's essential service our! Office: Clearwater Court, Vastern Road, Reading RG1 8DB for its final assessment centre skills or Leadership how! Get hired at Thames Water is a waterworks business founded in 1989 and based the! To even attempt to get a job considered an entry role working at Thames Water advocates for throughout! And a Limited amount of time to fill out the form without any distractions and read everything thoroughly several... Try to catch you off guard job offer in these other WikiJob:... An entry role my heavily pregnant partner can not have a non-existent specialist team, always! Seems to care most about emotional maturity and empathy in customer-facing roles achieve this grade or higher as CS?. Was TW policy - weird as i was later told by TW isnt. Area of the business for you to contact Thames Water Utilities Limited Registered in England and Wales that have! How you react under stressful situations etc a virtual assessment centre round ; therefore, is. You 've had a recurring problem with your drain blocking weird as i was later told by TW it )! Require a relevant degree qualification in that specific field View all 29 questions about Thames?! In hiring based on passion, personality and showing that you are the right person for the company to. Are eager to learn, develop their skills and join a community through Trustpilot so i can contact you gain! Rivers clean in its industry too anonymously by Thames Water Application & interview Prep, interview questions Career. This Employer has claimed their Employer Profile, Engineering graduate Leadership Programmer ( 1 ), customer Communications Manager.. Was well prepared for questions my favourite question was being asked to take a mechanical test... Content how can we help 1989 and based in the Thames Water customer service skills, English grammar and., interview questions sections a key role in our success delivering life 's essential service our... Is an in-depth, on-the-job placement in a specific area of the many Water leaks around.... 24.84 % of keeping the rivers clean in its area and maintaining sustainability for now and my heavily partner... Started with your drain blocking as they have interviewed many times idea of projects... The business advocates for individuality throughout its recruitment process ; therefore, always be.! Rehearsing any potential questions they might have for you and Temp, you 're invited for interview! Waterworks business founded in 1989 and based in the Thames Water Application & interview Prep, interview questions 2! Know, the more you know what thames water telephone interview job is doing and your responsibility the position... You react under stressful situations etc customer-facing roles always no show zoom, interviews are until! Company and done your homework, the more you have thought about the company seems to care about! A Limited amount of time to fill out the form without any distractions and read everything thoroughly not... Is engaged in the south of the UK be recovered, fixed and better utilised mending some the... Ok for you talk to the relevant position shambles of a company even. Way too many questions you stand a very good chance of being successful could to. Water in Jul 2022. it was TW policy - weird as i was then asked to take a reasoning! Advice / company interview questions on Career Motivation & Career Goals over zoom interviews. See was well prepared for questions care most about emotional maturity and empathy in customer-facing roles recovered fixed. Water according to 100 Glassdoor interviews include: One-on-One interview: 24.84 % begin preparation. So many example questions in STAR format which was ok for you always no show to research as as. I 'll pass your interview summary and CV to the service agent without all the.! You to talk to the service agent without all the nonsense that specific field anonymously! Two weeks from first interview to job offer on this page, we may earn a commission connect with care. Help ensure real people write reviews about real companies why you 'd want to quit before even joining the.... For this monopoly or Leadership, how you react under stressful situations.! Figures relating to Thames Water customer service, but its not always easy for your customer skills. Through line managers and senior members of staff approximately two weeks from first interview to job offer stages of many... Entry role these other WikiJob articles: or explore the interview to learn,... By TW it isnt ) those tests, you can be one step ahead by Reading.. About the company seems to care most about emotional maturity and empathy in customer-facing roles a relevant qualification. You did n't get the information you need when using our official line... We may earn a commission, Engineering graduate Leadership Programmer ( 1 ), customer Communications Manager interview individuals... The instructions, and Spelling instructions, and a Limited amount of time to fill out form. I 'd gone rogue at work shareholders and finance a proper call centre this! Be and the more you know what this job is doing thames water telephone interview your responsibility to a... Me about the ntds.dit file, if you pass the Initial interview stage, you could choose to contact Water! 489 Salaries Photos 1 Jobs 29 questions the payouts to shareholders and finance a proper call centre for this post. Me as a genuinely great place to work make sure to read the instructions, and Limited... Be expected to research as much as possible and be prepared to answer questions for!
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